Higher Rhythm operates a wide range of policies and procedures to assure the quality of our services and provide an outstanding customer experience.
Please follow the active links below to access our public policies, which are relevant to delivering training, Further Education and Higher Education programmes.
Management and Governance Policy
Access and Participation Statement
Student Protection Plan
Refund and Compensation Policy for Higher Education
Learner Complaints Procedure
Learner Appeals Policy and Procedure
Consumer Protection Policy
Customer Complaint Policy and Procedure
Government Advice on Student Rights
Our full range of current policies is visible in the table below. These policies are developed and updated according to the ISO 9001 quality system which is maintained by our organisation. Additional to the active linked policies above which can be directly downloaded, a copy of any 0f our policies can be requested at any time by emailing mail@higherrthythm.co.uk allowing 5 working days for request to be actioned and provided that the requesting party provides their name, date of birth, street address, and reason for requesting. Any data provided will be treated confidentially, in line with our privacy policy.
| Policy No. | Title |
| 1.0 | Beneficiary Recruitment Policy |
| 2.0 | Child Protection Policy Statement |
| 2.1 | Child Protection Code of Good Practice |
| 3.0 | Disability Policy |
| 4.0 | Code of Practice on Harassment and Bullying |
| 5.0 | Equality and Diversity Statement |
| 5.1 | Equality and Diversity Policy |
| 5.2 | Race Equality Policy |
| 6.0 | Finance Policy |
| 7.0 | Grievance Policy |
| 7.1 | Learner Complaint Procedure |
| 7.2 | Allegations of Abuse against Staff |
| 7.3 | Customer Complaint Policy and Procedure |
| 7.4 | Consumer Protection Policy |
| 8.0 | Alcohol and Substance Abuse Policy |
| 9.0 (a) | Health and Safety Policy Statement |
| 9.0 (b) | Health and Safety Statement |
| 9.1 (a) | Health and Safety Organisations and Arrangements |
| 9.1 (b) | Health and Safety Policy |
| 9.2 (a) | Fire Safety Arrangements |
| 9.2 (b) | Fire Safety Arrangements at XP School |
| 9.3 | How to deal with Injuries, Accidents and Serious Medical Emergencies |
| 9.4 | Reporting of Accidents, Incidents and Occupational Ill- Health |
| 9.5 | General Conduct |
| 9.6 | Office Safety |
| 9.7 | Reporting Health and Safety Concerns |
| 9.8 | Electrical Safety |
| 9.9 | Manual Handling |
| 9.10 | Working Outside Normal Hours |
| 9.11 | Service Personnel and Visitors |
| 9.12 | Managing Contractors |
| 9.13 | Guide on the Use of Interactive Whiteboards |
| 9.14 | DSE Policy |
| 9.15 | COSSH Policy |
| 9.16 | Noise Policy |
| 9.17 | Lone Working Policy |
| 10.0 | Invoicing Policy |
| 11.0 | Service Delivery Standards for Individuals |
| 11.1 | Service Delivery Standards for Organisations |
| 12.0 | Staff Development and Training Policy |
| 13.0 | Staff Recruitment and Selection Code of Practice |
| 14.0 | Vulnerable Adults Policy Statement |
| 14.1 | Vulnerable Adults Code of Good Practice |
| 14.2 | Vulnerable Adults Procedure |
| 14.3 | Safeguarding, Children & Vulnerable Young Adults Protection Policy |
| 15.0 | Expenses Policy |
| 16.0 | Work Life Balance |
| 17.0 | Data Protection / GDPR Compliant / FOIA Policy |
| 18.0 | Criminal Records Policy Statement |
| 19.0 | Induction |
| 19.1 | Induction Checklist |
| 20.0 | Resignation and Periods of Notice |
| 21.0 | Absence Through Illness |
| 22.0 | Work Experience Placements |
| 23.0 | Confidentiality Policy |
| 23.1 | Confidentiality Statement |
| 24.0 | Work at Height Policy |
| 25.0 | Faith Policy |
| 26.0 | Equal Pay Policy |
| 27.0 | Compassionate and Bereavement Leave Policy |
| 28.0 | Sustainable Development Policy |
| 29.0 | Reserves Policy |
| 30.0 | Quality Policy |
| 31.0 | Environmental Management System |
| 32.0 | Business Continuation Plan |
| 33.0 | Social Media Policy |
| 34.0 | Internet Use Policy |
| 35.0 | DBS Policy |
| 36.0 | Prevent Policy |
| 37.0 | Safer Recruitment Policy |
| 38.0 | Student Attendance Policy |
| 39.0 | Critical Incident Procedure Policy |
| 40.0 | Administration of Medicines Policy |
| 41.0 | Information, Advice and Guidance (IAG) Policy |
| 42.0 | Staff Behaviour Policy |
| 43.0 | E Safety Policy |
| 44.0 | CCTV Policy |
| 45.0 | Records Management Policy |
| 46.0 | Assessment and Internal Verification Policy |
| 47.0 | Special Considerations and Reasonable Adjustments Policy |
| 48.0 | Conflict of Interest Policy |
| 49.0 | Learner Appeals Policy and Procedure |
| 50.0 | Registration and Certification Policy |
| 51.0 | Assessment Malpractice Policy |
| 52.0 | Recognition of Prior Learning Policy |
| 53.0 | Code of Conduct Policy |
| 54.0 | Dignity at Work Policy |
| 55.0 | First Aid at Work Policy |
| 56.0 | Management and Governance Policy |
| 57.0 | Terms and Conditions for Taught Students |
| 58.0 | Student Protection Plan |
| 59.0 | Refund and Compensation Policy for Higher Education |
e